Dear Patient:
We hope this letter finds you and your family in good health.
Our practices are now open but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practices and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example: 
  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment.
  • We have hand sanitiser that we will ask you to use when you enter the practice, you will also need to wear a mask.
  • Currently there is limited waiting in the reception area, so you may have to wait outside.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • Our hygienists are now able to see more patients as extra ventilation has been added to our surgeries enabling the hygienists to treat patients using the ultrasonic scaler. Please contact your practice for further information.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help: 
  • With the exception of children and patients with carers, patients should come alone.
  • A distance of at least 2 metres where possible must be observed if another patient is present in the dental practice.
  • Payment will be made by card, over the telephone, prior to your appointment.
  • Staff will not shake your hand.
  • Please complete the forms sent to you via email or your mobile phone before your appointment this will speed your visit up and help us a great deal.
  • If you or any member of your household show any signs or symptoms of COVID19 following appointment booking, you should contact the practice by phone and NOT COME TO THE PRACTICE .
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice.
  • Please do not arrive without an appointment, we won’t be able to grant you access.
  • Patients should come wearing a mask if possible or be prepared to wear one.
  • Please find a link here to a video prepared by our practice in Bristol,we hope it will give you an idea of what you can expect when you visit us .
  • https://youtu.be/qZFLdgCQ28c.
Sincerely,
Dentist and Team